1. What products do you offer? We offer a wide range of authentic Indian groceries, including spices, lentils, rice, flours, pickles, snacks, sweets, beverages, and more. Our catalog is regularly updated to meet the diverse needs of our customers.
2. Do you deliver to my location? We deliver across the Netherlands, Germany, Belgium, and Denmark. To confirm delivery to your area, please enter your address during checkout.
3. How long will my order take to arrive? Orders within the Netherlands are usually delivered in 1–2 working days. Deliveries to other EU countries take around 3–5 working days. You’ll receive a tracking link once your order is dispatched.
4. What are the shipping costs? Shipping costs are calculated at checkout based on your location and order weight. Delivery is free on orders above €29 within the Netherlands and free on orders above €39 in Germany and Belgium. Please check our shipping page for more detail.
5. Do you offer same-day or urgent delivery? Yes. We offer Next Day Morning Delivery (10:00–13:00) in select areas of the Netherlands for an additional charge.
6. Are your products authentic? Absolutely. We source products from trusted Indian brands like TRS, Aashirvaad, MDH, Haldiram, Daawat, and Shan, ensuring quality and authenticity.
7. Can I return or exchange a product? Yes. If you receive a damaged, incorrect, or unsatisfactory item, please contact us within 14 days of delivery to arrange a replacement or refund.
8. Do you offer discounts for bulk purchases? Yes. We provide bulk discounts for restaurants, event organizers, and regular buyers. Please contact customer service for details.
9. How do I track my order? Once dispatched, you’ll receive an email with a tracking number and link to monitor your shipment in real time.
10. Is my personal information secure? Yes. Your information is protected under our Privacy Policy and never shared with third parties without consent.
11. How can I contact customer service? You can reach us via email at support@miniindiagrocery.nl or through the contact form on our website. We aim to respond within 4 hours.
If you are a consumer residing in the European Union, you may use this form to exercise your right of withdrawal within the applicable statutory withdrawal period.
Please note that certain products are exempt from the right of withdrawal, including:
Fresh fruits and vegetables
Frozen products
Perishable food products
Products that have been opened after delivery
Sealed products that are not suitable for return once opened for health or hygiene reasons
After submitting this form, you will receive confirmation that your withdrawal request has been received. Our customer service team will review your request and contact you if additional information is required.
Mini India Grocery
Mini India Grocery
Gijsbrecht van Amstelstraat 170
1214 BD Hilversum
Netherlands
Email: contact@miniindiagrocery.com
Once your withdrawal request has been reviewed, we will provide further instructions regarding return eligibility and, where applicable, refund processing.
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